Refund Policy

All returns require a Return Authorization (RA) Number and this needs to be obtained in advance. Returns are not accepted after 30 days from the date of delivery. Title of goods purchased passes to the customer immediately upon tender of shipment to a carrier.

Shipping and handling charges for the original purchase are non-refundable. Orders that were shipped under Free Shipping Specials, and/or upgraded shipping services provided and not charged for, will be subject to the freight charges that were originally waived and these will be deducted from any net refund.

The customer is responsible for all prepaid freight charges to return any merchandise to the originating distribution center(s) detailed on the packing slip(s). Returns to be shipped using a carrier service that allows the package to be traced online. Any additional shipping costs required to complete a return shipped to an incorrect originating location will be deducted from net refund. Returns that are lost or damaged do not qualify for a refund. The return shipment should be insured as the customer assumes all responsibility for any lost packages or damage during transit.

Returns resulting from undeliverable packages, refused deliveries, or packages not picked-up at a UPS Access Point, are subject to the UPS return shipping charges based on Published UPS shipping rates. Customers are responsible for any damage to product that occurs during return.

A refund for qualified product returned is arranged upon receipt and inspection of item(s) to verify product quantity is complete and in resellable condition. Return credits are issued to the original payment method after passing inspection. Most credits are posted to your payment method within 10-15 business days from the date your return is received. Rewards Points earned on returns are deducted from Total Rewards Points balance.

Returns Not Accepted:

PMGSupply reserves the right to refuse returns after 30 days have passed from the delivery date. Returns not received in original condition in sealed Manufacturer packaging with all documentation (e.g. warranty cards, parts and accessories) or, items received without a Return Authorization (RA) or, items received that are not included in a Return Authorization or, items returned to an incorrect originating location do not qualify for refund.

Due to food safety and sanitary requirements food container packaging, food contact or food packaging products, cups or bakery boxes etc. that have been opened do not qualify for return. First aid kits, chemicals, Safety Masks, Ear Plugs, Gloves, Foot Wear, Hand Sanitizers, paper towels or items that are not in original condition and still factory sealed in manufacturer protective packaging, will not qualify for a refund. Returns are also not accepted for any personal hygiene or intimate products, food, snacks, beverages, hand sanitizers, hand cleaners, skin care, eyewash solution, cleaning and disinfectant products, safety masks, surface wipes, protective eyewear, disposable gloves, facial products, personal toiletries, shampoo, lotions, conditioner, hand & body soap, guest amenities, perishable items (e.g. Coffee, Tea, Hot Chocolate, Condiments etc.), robes, slippers, bath towels, bed sheets, pillows, blankets.

Special Orders, Clearance Items and Seasonal Stocking Products are not returnable and All Sales are Final. These products are clearly identified when viewing the item detail page as Stocking Status: “Special Order – No Returns” or “Clearance Special – Final Sale” or “Seasonal Stocking – No Returns”. Orders greater than 10 cases of any product are considered Special Orders.

Requesting a Return:

To request a return please contact our Customer Service Centre to obtain Return Authorization (RA) number(s) and Product Return Instructions.